If it seems that the product purchased is unsuitable for you, or you are missing parts, we will be very happy to help you. Similarly, if you are having any other problems, we will similarly put you in touch with a dedicated helpline for your product, ensuring a complete after-sales service.

Please note that for customer-specific orders, due to the nature of not being able to resell the goods - we cannot offer any refunds. Should you wish to discuss this - please give us a call and one of our team will be happy to assist you.

So, if you do need to return an item to us, please call us on the phone number is at the bottom of our website. Our Returns Department is open Monday to Friday 09:30 to 18:00. Please note that returns cannot be dealt with outside these times. When you call, we will issue you with an RMA Number which you should put in with the item to be returned to the provided address:

Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an RMA Number.

Your rights to return goods are protected under the EU Distance Selling Directive.